Refund policy

Returns, Refunds & Exchanges Policy

Returns

Due to the nature of our products, we do not accept returns or exchanges for any reason other than items that arrive damaged, defective, or incorrect.

Please ensure you carefully review sizing information and product details before placing your order. We do not accept returns for sizing issues, change of mind, or customer preference.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item arrives with visible damage, a manufacturing defect, or if you receive the wrong item, contact us within 48 hours of delivery with:

● Your order number

● Clear photographs of the item and packaging

● A description of the issue

Claims will only be considered where the damage or defect was present upon arrival and was not caused after delivery.

If your claim is approved, we will provide instructions for the return process and arrange a replacement or refund at our discretion.

Non-Returnable Items

We do not accept returns or refunds for:

● Incorrect sizing

● Change of mind

● Items that have been worn, washed, altered, or damaged after delivery

● Sale or discounted items

● Gift cards

● Custom, personalised, or made-to-order products

Exchanges

We do not offer exchanges. If an item is approved as damaged, defective, or incorrect, we will provide a replacement where available or issue a refund.

Refunds

If your claim is approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or payment provider.

Return Requests

Items returned without prior approval will not be accepted.

For any questions regarding your order, please contact our customer support team.